Data Privacy Policy
We value your privacy here at Dawn Meadow Flow
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, we collect information you share willingly. This includes your full name, company name, email, phone, shipment addresses, and specific preferences for your floral needs. We also collect payment details when you place orders, though payments are processed securely via our payment partners.
For corporate clients, we might gather extra business details like company registration data, preferred delivery timing, and budget constraints to tailor our service to your business requirements.
Our site automatically gathers certain technical data when you browse. This covers IP address, browser type, device data, and how you move around the site. We use this to enhance site performance and learn how customers discover our offerings.
How We Use Your Information
We primarily use your personal data to process floral orders and deliver excellent customer support. This includes handling orders, coordinating deliveries, crafting customized arrangements per your specifications, and staying in touch regarding your service needs.
We also analyze information to enhance our services and user experience. This helps us identify which corporate floral offerings are most beneficial to clients and how we can better assist the business community in United Kingdom.
Information Sharing and Disclosure
Dawn Meadow Flow values your privacy and does not sell your personal information to others. We share information only as needed to deliver our services or when legally obliged.
We may share essential information with trusted service partners that assist in running our operations, such as delivery partners, payment processors, and tech service providers. These partners are contractually bound to safeguard your data and use it solely for the services they render to us.
We may disclose information when required by law, a court order, or government request. We may also share information to safeguard our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost importance and apply suitable technical and organizational safeguards to shield it. This includes safe data storage, encrypted communications, and restricted access to personal information inside our company.
Secure Storage
We keep personal data in protected systems that enforce access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Access to customer data is limited to staff who require it to deliver services.
Although we deploy robust security measures, no online transmission method is completely risk-free. We continually enhance our security practices to counter emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Subject to applicable laws, you may access, adjust, erase, or limit how your information is used.
To exercise these rights, contact us via the details at the policy's end. We will reply within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to provide our services and meet legal obligations. Retention durations differ by data type and purpose.
Typical Retention Periods:
- Customer contact and order data: roughly three years after the last service interaction
- Payment transaction records: about seven years for tax and accounting needs
- Website analytics data: around two years
- Marketing communication preferences: until you unsubscribe or about two years of inactivity
Cookies and Website Tracking
We employ cookies and related technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies enable us to remember your choices and assess site performance.
You can manage cookie preferences via your browser settings. Note that turning off some cookies could impact site functionality. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to external websites or services. This privacy policy covers only Dawn Meadow Flow and our site. We are not responsible for the privacy practices of other sites.
We encourage you to review the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will update the "Last Updated" date at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
Dawn Meadow Flow Privacy Team
Floral Street, Covent Garden, London
London, United Kingdom WC2E 9EN
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within seven business days.